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Our Policies

Prices listed may be adjusted as required


We will confirm all appointments. This is a courtesy, please note your appointment on your daily calendar. We suggest you arrive 5-10 minutes prior to your appointment time. Late guests may be subject to a shorter service time, while responsible for the full service fee. If you are late for your appointment we will be happy to provide you with the remaining portion of your allotted service time if possible.


Should you need to reschedule an appointment, 24 hours notice is requested so we may offer the time to someone on our appointment wait list. Payment is required for a missed appointment without a 24 hour notice of cancellation; no charge will be incurred if we are able to fill your cancelled/missed appointment. Payment for a missed appointment may be deducted from your gift certificate.

Gift Certificates

May be used for any service or product equal to the purchase value; they may not be returned or cashed out. While a gift certificate will never expire, 1 year from the purchase date the bearer is responsible for any difference in service price for certificates purchased and redeemed for a specific service.


May be made within 30 days for a Store Credit only. No returns for clearance, discontinued items and travel/trial size products.

Returned checks: are subject to a $25.00 fee.

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    Body Matters Day Spa